All of our products are 100% handmade, and made-to-order (otherwise specified like our ready-to-ship). Please verify our size chart and measure your child's foot before ordering to avoid any size issues. All shoes are inspected before shipping them out and we stand behind our quality of products. But please contact us at email@example.com with any concerns about your order and include your order number. Thank you!
I gladly accept returns from the USA and Canada. All International orders are FINAL!
Contact me within 14 days of receiving your order if you like to return it. After we have talked and you're eligible for return you have 30 days from purchase date to return them. Buyer is responsible for return shipping costs, otherwise specified.
Product must be returned in its ORIGINAL CONDITION as received and UNWORN. You may try them on your child but cannot be walked on. Buyer is responsible for any loss in value and will be credited from refund. Once received and inspected we will issue a refund (minus shipping fees) to your original form of payment within 48hrs of receiving your return. Please wait a few days for it to reflect back to your account.
Again, your shipping fee is non-refundable. If you didn't pay for a shipping fee because it was included on your "$50 over free shipping" total, you will still be deducted from your refund any shipping fees, because we still had to pay for post office service to send your order.
Also, in order to give you better payment options we are now offering Sezzle, and for using them they charge us a merchant fee. If you paid with Sezzle and wish to return or cancel your order, we must withhold 6% + $0.30 from your total purchase. Unfortunately Sezzle does not refund to us at Tribe Kicks any fees charged if a customer returns/cancels an order and for this reason we must withhold any fees from our customers. For any other form of payment you will be fully refunded (minus shipping fees).
I do not offer exchanges at this time. Please purchase the new pair and right size of moccasins and read returns policy above.
If for any reason you need to cancel your order, please contact me within the next 24-72 hours after placing your order. No cancellations will be accepted after this time frame.
READY-TO-SHIP (RTS): All RTS sales are final!
All rushed orders sales are FINAL!
***All Giveaway items are NON-RETURNABLE/EXCHANGEABLE.
Thank you for choosing Tribe Kicks and for being a loyal customer! Please contact us at firstname.lastname@example.org for any concerns or questions!