Frequently Asked Questions
Before contacting me please review these questions. You might find your answers here.
Remember this shop is a one mama show and as much as I would like to accomodate you on your requests, I'm not able to in everything; once an order is placed it is impossible to make changes. Also, because it produces extra work it takes time away from me in making your shoes to deliver your orders on time.
ABOUT OUR SHOES
- What are your shoes made with?
Our shoes are made from 100% Genuine Cow Leather. For the exception of a couple styles like our Street Kicks, which are made from a combination of a cotton fabric and genuine leather.
- What size should I order for my child?
Please see our Size Chart to determine the best fit for your child. We have also included a size chart on every listing for faster view. Please make sure to measure correctly before ordering.
- How should I clean my shoes?
For the leather shoes you may clean them with a damp rag or wipes. For those shoes that have cotton fabric, will be best to hand wash them on the fabric area and then air dry. Please DO NOT wash them in your washing machine and DO NOT dry with drying machine.
ABOUT YOUR ORDER
- What is your turn around time or processing time?
Our TAT or processing time is 2-3 weeks (this time does not include shipping time). But I always try my best to finish and ship them out before. It should never pass this time, but if it ever does we'll contact you regarding your order.
- Can I cancel my order?
Yes of course, please contact me within the next 24-72 hours after placing your purchase to cancel your order. No cancellations will be accepted after this time frame.
- Do you offer returns?
Yes we do. Please view our return policy for answers and how it works.
- Do you offer exchanges?
I do not offer exchanges at this time. Please purchase the new pair and right size of moccasins and read returns policy.
- Do you offer Rushed Orders?
Yes we do. But before choosing this option please contact me. A Rushed Order option will be located during checkout on shipping section.
- Can you combine my orders?
Due to the high volume of orders and because our system won't allow it, it is impossible to combine orders once it has been placed. I recommend you contact me immediately within the next 24 hrs after placing your purchase to cancel it. Once you have received a cancellation email from us, you will need to place a new order with all the items you would like to include.
- I order the wrong size, can you change my size?
You will need to contact me immediately within the next 24 hrs after placing your purchase to cancel it. Once you have received a cancellation email from us, you will need to place a new order with the correct size. Be advised that our products sell out fast and not all colors and styles are restocked, so I do not guarantee that the item you originally purchased will be available in a different size or at all.
- I wrote the wrong shipping address, can you change/update it for me?
You will need to contact me immediately within the next 24 hrs after placing your purchase to cancel it. Once you have received a cancellation email from us, you will need to place a new order with the correct shipping address.
- I placed two separate orders and total is over $35 combined, do I still get free shipping?
Again, we do not combine orders. In order to receive free shipping your total must be $35 or more in a one single purchase. If you would like to receive free shipping you will need to contact me immediately within 24 hrs after placing your purchase to cancel your order. Once you have received a cancellation email from us, you will need to place a new order with all the items you would like to include.
Please contact us at firstname.lastname@example.org to resolve any matters and/or for any other questions not answered here.